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Frequently Asked Questions - FAQ

A) How will I get my medicines?

You get your medication by just uploading your prescriptions or by picking your products from the drug lists available on the website. After making your complete payment, we will deliver you the product to your doorway.

B) Is it economic to buy medications from this online pharmacy?

Yes, you can save your money on each purchase, as we offer high-quality medication at the lower rates than accessible in the market. Besides this, we also discount on the purchase of the medications, so you can have best buying experience.

C) Where does Usgenericstore.com obtain the information?

The information accessible on the website does not recommend any treatment, it only for the people to get aware of the products before buying them. We teamed up with highly proficient and knowledgeable pharmacists who provide accurate and real information about the medications. Each of our pharmacists is updated with the latest information regarding drug information or other scientific knowledge.

D) How can I check my order status?

Your order status made available to you via SMS & Emails. You can track your order from the customer care support system or via "Track Your Order" choice accessible on the website.

E) Can I get the refund of my amount after returning the medications?

Usgenericstore.com will not entertain any refund cases, except when you made the payment to buy the medication, which is out of stock. We will ardently cancel your order and reimburse your money in your bank account within 7 business days.

F) How can I make my payment?

You can pay for the products that you want to purchase from our online pharmacy by using any of these payment options including "E-CHECK and western union money transfer". We advise you to prefer E-CHECK mode of payment to pay your amount, as you can save your money by using this mode of payment.

G) What to do if the shipping is delayed?

First, we are highly sorry for the inconvenience met by you. If your products in delivered to your place within the stipulated date, then you are free to contact our customer support system. Such incidents are rare, as we take utmost effort to make sure that your products should be delivered to your place on time.